1) BIT4ID

Bit4id is leader in Italy and Spain in developing and distributing software products and hardwaredevices to support cryptographic smartcard application (e.g. Digital Signature, NationalInsurance Number and Electronic Identity Card).

2) PRODUCT AVAILABILITY

The products offered through the website for online purchase are typically available in ourwarehouses for immediate delivery.

3) SAFE PAYMENTS

Online payments with credit card take place with Banca SELLA.

4) SELECT PAYMENT METHOD

You can choose your payment method between the following options:

1. The payment of the products and the shipment costs must be carried out by the purchaser on the order confirmation using one of the credit card showed online2. Or else made within 3 working days from the order date if the payment chosen is Bank draft. Bit4id is not responsible for fraud and eventual fraudulent or illicit use that could be made by third parties with credit card when paying the products. Bit4id will do its best in order to refund its customer victim of a fraud. Credit card payment undergoes the following conditions:

1. Credit card accepted are

2. It is mandatory the telephone number;

3. The card holder may not be the same person that is placing the order;

4. Products will be sent to the address specified into the order form;

Bank draft payment undergoes the following condition:

1. The draft has to arrive within 3 working days from the order's date after which the order will be considered null;

2. on the draft form will be necessary: the order number, order date, name, surname and company's name (where applicable) the details will be visible on the web site when ordering.

5) DELIVERY

Bit4id typically process and delivers its products very quickly. Bit4id arranges the shipment within four working days from receiving the order. Within the EU the delivery time may vary between three working days and seven working days.

6) WARRANTY ACTIVATION

Bit4Id directly supplies a customer care and a technical support service to be able to provide the best assistance the customer may need. Technical assistance and return policy:1. In case of malfunctioning the customer has to contact the technical support (via e-mail or fax +39 081 7352517) explaining in writing the problems encountered. 2. It often happens that the problems are due to a bad operating system configuration or to computer problems, therefore not generated by our hardware. In these cases and in those where no hardware assistance is required the problem will be resolved via e-mail with the best possible solution even though the disfunction is not caused by our device. 3. If there is an hardware problem and it cannot be remotely resolved Warranty condition are veryfied and a case number is issued and given to the customer (return authorization number) for each not-working device. 4. The customer sends all the not working item (end user must include invoice/receipt where the buying date is clearly readable). 5. The case number must be clearly written on the returning pack. 6. Shipment costs are at customer charge. 7. In case of products out of warranty or for those breakdown not covered by warranty, BIT4ID will communicate the estimate to the customer before carrying out the reparation. Once received confirmation Bit4Id will repair the device. 8. Usually the time required in order to fix a device is 8 working days. The technical support has to carefully follow the aforesaid procedure. The customer may be charged if is not able to produce the required details. If BIT4ID does not consider the damages to be covered by warranty the customer will be charged with the reparation costs and the shipment costs.

7) MINILECTOR'S RELIABILITY

Minilector is the most widespread smartcard reader in Italy with extensive digital signature application: Carta d'Identità Elettronica (Electronic Identity Card), Carta Regionale Servizi (Services Regional Card), Carte Sanitarie (Health Cards). During the past 5 years problems due to hardware malfunctions are irrelevant. Rare and limited problems arose when the product was used in context for which it has not been designed and engineered. The MiniLector version offered online is engineered to work indoor into conventional environment. Warranty ceases if the device is used in environment other than conventional (e.g. indoor offices, schools etc). A landing version is available for continue and extensive use. It could be exposed to extreme climate condition therefore ideal for outdoor application. It is strongly recommended to order a version with a spare internal contact set(up to 200K insertions per set). The standard contact set can manage up to 100K insertions.

8) SUGGESTIONS AND ASSISTANCE

Do not hesitate to contact our technical support for suggestion. In order to supply an efficent and competent assistance the technical support is available via e-mail or fax. Nevertheless our aim is to supply answers in very short time always within 1-2 working days. assistenza@bit4id.com